ARCHI LIGHTING

Get Yours

Refund and Returns Policy

Effective Date: July 11, 2026

At Archi Tech Lighting SA, we take immense pride in the quality and craftsmanship of our architectural lighting products. We understand that there may be times when you need to return a purchase from archilightingshop.com. This Refund and Returns Policy outlines our procedures to ensure a fair and transparent transaction experience for all our valued customers.

Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms listed below.

1. General Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

  • To be eligible for a return, your item must be in the same condition that you received it.
  • The product must be unworn, unused, uninstalled, and in its original packaging.
  • You must provide the receipt, invoice, or proof of purchase.

2. Strict “No Refund-Only” Policy

To protect our business from fraudulent activities and maintain fair pricing for all customers, Archi Tech Lighting SA strictly prohibits “Refund-Only” requests.

  • No Refunds Without Return: We will never issue a refund under any circumstances unless the physical product is safely returned to our warehouse and inspected by our team.
  • Mandatory Return: If you claim an item is defective, damaged, or not as described, you must still return the physical item to us.
  • No Retaining Items: Customers cannot keep the product and receive a refund at the same time. If you refuse to return the goods, your claim for a refund will be immediately rejected.

3. Return Process

If you need to return an item, please follow these precise steps:

  1. Contact Us First: Send an email to cloudyf@archilightingshop.com or call +(352) 26123212 to initiate a return request. Provide your order number and the reason for the return.
  2. Approval: If your return is accepted, our team will send you a Return Merchandise Authorization (RMA) form and the exact return shipping address.
  3. Package the Item: Securely pack the lighting products in their original boxes to avoid damage during transit.
  4. Ship the Package: Send the package back to our designated warehouse facility using a trackable shipping service.

Please note: Items sent back to us without first requesting a return will not be accepted or refunded.

4. Shipping Costs for Returns

Responsibility for shipping costs depends on the nature of the return:

  • Customer Preference (Change of Mind): If you are returning an item because you no longer want it, or chose the wrong specifications, you are responsible for paying your own return shipping costs. Shipping costs from the original order are non-refundable.
  • Damaged or Incorrect Items: If the product arrives broken, physically damaged, or if we sent you the wrong model, we will cover the return shipping costs. However, you must still return the physical item before any refund or replacement is processed.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. Contact us immediately at cloudyf@archilightingshop.com if the item is defective, damaged, or if you receive the wrong item.

To process a claim for a damaged item, you must provide:

  • Photos or videos of the damaged product.
  • Photos of the shipping label and the exterior packaging.
  • Note: Even for items damaged during transit, you must return the damaged product to us if requested by our customer service team. A refund will not be issued solely based on digital photos.

6. Inspection and Refunds

Once we receive and inspect your returned physical item, we will notify you of the approval or rejection of your refund.

  • Approval: If the item is in its original condition, your refund will be processed automatically.
  • Method: The credit will be applied to your original method of payment within 10 business days.
  • Delays: Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Non-Returnable and Custom Items

Certain types of items cannot be returned:

  • Custom Orders: Custom-made architectural lighting fixtures or products built to your specific dimensions and technical requirements.
  • Sale Items: Products marked as “Final Sale” or clearance items.

8. Contact Information

For any questions regarding refunds, returns, or to start a return request, please contact our administrative team:

  • Company Name: Archi Tech Lighting SA
  • Website: archilightingshop.com
  • Email: cloudyf@archilightingshop.com
  • Address: 3 gréivelsbarrière, 8059 bartreng, luxembourg
  • Phone: +(352) 26123212